Thank you for choosing velozas.shop! We are committed to providing you with high-quality menswear and hope you are satisfied with every item you purchase. If you are not satisfied with your order, here is our refund and exchange policy.
Return Conditions
Application Period: You have 30 days from the date you receive the item to apply for a return or exchange.
Item Condition: Returned items must be unused, have their original tags, and be in the same condition as when purchased. Please ensure the product is undamaged for smooth return processing.
Return Process
Submit an Application: Please contact us via our customer service email support@velozas.shop to inform us of your intention to return or exchange an item.
Obtain Return Authorization: Our customer service team will provide you with a return authorization number and further return instructions. Please be sure to include this number when returning the item.
Prepare the Package: Carefully pack the item along with its original packaging and all accessories (such as tags, instructions, etc.). Please ensure the package will not be damaged during transportation.
Return Address: Send the returned item to the designated address as instructed by customer service.
Keep Tracking Information: To ensure successful receipt, please keep the tracking number of your returned package to track its status if necessary.
Exchange Policy: For exchanges, please follow the return process described above. Upon receiving your returned item, we will process your exchange request and resend the item according to your requirements. Please note that in some cases, if the exchangeable item is out of stock, we will contact you to discuss alternative solutions.
Refund Processing Time: Once we receive your returned item and confirm it meets the return conditions, we will process your refund within 5-7 business days.
The refund will be processed through the original payment method, but may take additional time to appear in your account, depending on the processing speed of your bank or payment provider.
Shipping Costs: Shipping costs incurred due to returns or exchanges will be borne by the customer, unless the return is due to our error (e.g., sending the wrong item or a quality issue).
Thank you for choosing velozas.shop! We look forward to providing you with excellent service and products.